Frequently Asked Questions

Everything you need to know about shopping with La Bicicletta Toronto.

Do you offer international shipping for bikes and components?

Yes, we ship high-performance cycling gear globally. Shipping rates and delivery times vary by destination, and all international orders are tracked and insured for your peace of mind.

Can I pick up my online order at your Toronto storefront?

Absolutely. Select the 'In-Store Pickup' option at checkout. You will receive an email notification as soon as your order is assembled and ready for collection at our Castlefield Avenue location.

What is your return policy on cycling apparel and parts?

We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, bib shorts and socks must have all original tags attached and be unworn.

Are the bicycles sold online fully assembled?

Bikes shipped to customers are professionally pre-built and tuned by our mechanics before being partially disassembled for secure transit. Some basic assembly, such as attaching the handlebars and front wheel, will be required upon arrival.

Do you provide professional bike fitting services?

Yes, La Bicicletta offers expert bike fitting to ensure optimal performance and comfort. You can book a session through our website or contact our service department directly to schedule an appointment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. All transactions are processed through a secure, encrypted gateway.